Do you want to "engage" people in delivering public services in more creative ways?
Do you want to get people to "think outside the box" and work across boundaries?
Is it possible to improve people's quality of life AND save money?..........
WHOSE SHOES? - Putting People First is an established learning and development tool helping a wide range of forward-thinking organisations make progress with the personalisation agenda. It generates constructive discussions, enabling people to understand more about the challenges and opportunities involved in delivering the requirements of Putting People First and Transforming Social Care. This huge programme of change in public services has now been accelerated by the publication of the new Vision for adult social care: Capable communities and active citizens.
In the form of a thought-provoking board game, Whose Shoes? offers an imaginative, interactive approach. It helps people work together to explore the issues and jointly find a way forward.
Whose Shoes? is a practical tool helping local authorities, universities, care providers and others move on from the big picture or “vision” to what it really means for individuals and services and then ... making it happen!
People can walk in each other’s shoes to explore key issues. There are over 150 scenarios which allow real concerns to be raised and discussed. The opportunities and challenges presented by the transformation agenda are explored in a completely non-threatening way.
Latest news....... NOV 2011
Whose Shoes? - what IMPACT is it having?...Read the extensive GOOD PRACTICE FEATURE in Community Care magazine 10 November 2011
Social care guru Shirley Ayres hosts a GUEST BLOG:
Gill Phillips' response to the new government vision for adult social care
Gill starts her own Whose Shoes? blog....
Brand new Whose Shoes? videos now available - click on link:
Whose Shoes? - Introduction video
Whose Shoes? - Testimonials
Case study about making the DVD
Follow Gill Phillips on LinkedIn - and apply to join the "Personalisation group to revolutionise social care", jointly managed by Gill & Philippa Codd;
Twitter: @whoseshoes
Winner of national Dragon's Den style "Thinking outside the Box" event in Newcastle. Innovative project, working with Barbara Dalby (Nucleus Care Navigation) and Sharon Terry, Expert by Experience, to give patients, service users and carers a voice in promoting personalisation for all.
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Whose Shoes? featured in the Department of Health / SCIE "Communications Toolkit" as an example of good practice re how to engage people in personalisation (see pages 36-37):
Putting People First Communications Toolkit
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Partnership in action - Philippa Codd (Service Excellence Director, Mears Group) - and Gill Phillips (Director, Nutshell Communications) sharing a stand and running a personalisation workshop together at the National Commissioning and Contracting Conference, Derbyshire, July 2010
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The Whose Shoes? board game is now being used by organisations across the UK who are leading the way with the personalisation agenda.
Notes for facilitators are provided that have been developed "by customers, for customers" to help people get maximum benefit from this tool.
More news.........
New photos added - see the Whose Shoes? board game in action....
Read Gill's latest feature about personalisationSee the list of customers to see who is using Whose Shoes? in your area.
HDTI Official Opening, Coventry University - 13 January 2010
- game praised by Dame Joan Bakewell, ‘Voice of Older People’
Customer feedback and testimonials
In the "Whose Shoes?" customer survey.... EVERYONE reported highly positive experiences of using the game to help people make progress with the challenges of personalisation!
(Click here to see what people are saying about Whose Shoes?)
Please tell us your experiences too!
Events 2011
Please see below for the next events where Whose Shoes? is being demonstrated. Please get in touch if you have an event re social care transformation and would like to showcase Whose Shoes?
Past events which have featured Whose Shoes?
Frequently asked questions
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Ali Gardner, Senior Lecturer (Department of Social Work) at Manchester Metropolitan University (MMU) has included Whose Shoes? in the new personalisation module for BA and MA students. This module was previewed (in 2009) at a workshop at the Joint Social Work Education conference (JSWEC) conference and then followed up in 2010. Nutshell Communications and MMU are undertaking exciting on-going research exploring how this tool works best with different audiences and the difference it is making.
The Whose Shoes? board game was featured in the PSCA HR & Training journal following a feature by Jan Figel, European Commissioner for Innovation and Creativity. It has also been featured in: Community Care magazine; Coventry University website and Birmingham Post business news _
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Nutshell Communications Ltd provides innovative solutions to the challenges of business communications and change management that are proving hard to crack!Change is such a huge part of our world these days, it is important to remember that engaging people is generally the key to success. People need to understand the changes, the reason for the changes and the benefits they will bring – as well as how they personally will be affected by them. They need to feel that their concerns are being listened to before they will be ready to engage fully with new requirements.
...hence the WHOSE SHOES? concept.
Step into other people’s shoes to see how the changes look from their perspective. Then, with increased understanding, work together to address challenges and concerns and embrace new opportunities!
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Gill Phillips, company director, created the game following 30 years of experience in the changing world of social care. In June 2007, as Service Improvement Manager for Coventry City Council, Gill created and designed the award-winning Coventry Outcomes Journey Game which addressed Coventry's early experiences of the challenges of introducing an outcomes-focused approach. This was produced for a national conference held in Coventry where Coventry’s approach to modernising social care was shared with 200 representatives from Local Authorities across the country.
John Bolton, who as Director of Community Services at the time led this work, now leads the Programme for the delivery of 'Putting People First' at the Department of Health. John has endorsed the Whose Shoes? – Putting People First board game:
Finalist for Entrepreneurs’ award
In November 2008, Gill was a finalist in the “most inspirational stories” category of the New Business Awards 2008 run by Coventry University’s Institute of Applied Entrepreneurship. These awards are “intended to recognise those entrepreneurs who have shown exceptional progress and success in establishing their business” ___________________________________________________________
The Whose Shoes? logo is subject to UK Trade Mark No. 2502651.
The Whose Shoes? board game is subject to UK Registered Design No. 4009563.