Whose Shoes? - Putting People First
Overview
What is this tool?
Notes for facilitators & networking
Who is it for?
How is it used?
How does it work?
What issues are covered by Whose Shoes?
Why was this tool developed?
How was it developed?
Endorsed as good practice
In a nutshell! ... the game is designed for anyone who is asking:
“How have we got to change in order to deliver the personalisation agenda?”
"How can we engage our stakeholders?"
"Is it possible to deliver personalisation AND save money?"
"How can we get people to work together to harness creativity and come up with sustainable solutions?"
What is this tool?
Whose Shoes? is an imaginative learning and development / engagement tool in the form of an interactive board game, looking at key issues surrounding the personalisation agenda in health and social care from different people's perspectives. By "walking in the shoes" of others, and engaging in discussions about sometimes difficult topics in a non-threatening environment, the agenda comes alive, promoting increased understanding and empathy. The game is non-competitive and inclusive, giving everyone a voice and encouraging them to share good practice, explore possibilities and work together to make progress. It is highly flexible and designed to be used in many different settings, always looking to help people co-produce creative, sustainable solutions. Typically this will involve discussing ways to ensure that support services offer value for money and give people genuine choice and control over how they wish to live their lives and what is important to them.
Back to top
Notes for facilitators & networking
Notes for facilitators are provided with the game. These have been developed "by customers, for customers", as people share tips and ideas and get maximum value for money by using Whose Shoes? over and over again with different groups or to check changing perceptions and issues over time. The notes help to tailor use of the game to your needs and outcomes. Further advice is readily available – please contact us to discuss your requirements or to find out more.
There is a very active network of customers using Whose Shoes? to engage people with personalisation and inspire everyone to work together to harness creativity and improve people's lives. We can normally put you in touch with someone using the game in a particular way to help you explore new ideas.
Back to top
Who is it for?
As the Putting People First /Transforming Social Care programme has evolved into the Think Local, Act Personal programme, the drive continues to address the huge challenges facing care and support services and to deliver care in more personalised ways, giving people choice and control over their own lives.
As time goes on, people are realising that the challenge affects everyone – not just local authorities and health authorities but care providers (large and small), housing organisations, third sector agencies are all having to re-think their approaches and operate in a different market.
- Local authority and community leaders
- Social care staff and managers
- Service users and carers
- Care providers and commissioners
- Health sector organisations
-
Housing organisations
- University departments responsible for training the next generation of social care and health workers.
- Training agencies involved in post-qualification training
- Voluntary sector agencies
Please see the list of CUSTOMERS and CUSTOMER TESTIMONIALS
Back to top
How is it used?
Sometimes this tool is used to improve internal communications and staff engagement, often exploring traditional roles and the need for culture change. Increasingly it is also used to reach out and engage with others - to encourage partnership working and co-production - service users, carers, providers, managers, front-line staff, commissioners all learning from each other and working together. It can be used for a one-off event or as part of a more structured learning and development / community engagement programme.
Typically this tool will be used in team meetings / awaydays and at workshops / seminars / conferences. It is popular for inter-professional working, helping break down barriers - across health, social care and housing and also WITHIN sectors.
Back to top
How does it work?
Whose Shoes? explores the perspectives of a range of different stakeholders in personalisation:
service users, carers, managers, front-line staff, providers and commissioners
There are over 160 scenarios, each putting forward an individual viewpoint – either through the playing cards or through a unique and popular “Poet’s Corner” feature.
Through discussing and exploring the scenarios, participants put down coloured tiles to build a “path to personalisation” consisting of the seven outcomes identified in the government’s Our Health, Our Care, Our Say White Paper.
Progress can only be made by collecting tiles of all colours, symbolising the fact that progress can only be made with the contribution of all parties (for example, the managers cannot forge ahead on their own leaving others behind ...... as if!)
The messages aim to address the challenges, opportunities, frustrations and fears associated with the personalisation agenda in a realistic and thought-provoking way, encouraging everyone to step into each other’s shoes, think outside the box and visualise how they can each contribute to personalisation in a way which improves outcomes for the service user.
Back to top
What issues are covered by Whose Shoes?
Whose Shoes? captures a wide vision of personalisation in line with Department of Health guidance. Key themes include:
- personal budgets and self-directed support
- the importance of universal services such as transport, education and leisure
- prevention and early intervention
- the benefits of social capital – including involving family and friends and the local community
- choice and control
- a focus on outcomes
Typical discussions might be around: balancing choice and risk, safeguarding, the importance of information and advice, good communications, the benefits and pitfalls of personalisation, handing over power, collaboration, changing roles, whether personalisation is realistic for people who lack mental capacity…
This tool is not for the faint-hearted or those who thrive on spin –it is for those who want to move towards real and lasting solutions!
There is a useful two page summary of 'Putting People First' on the Department of Health web site, the above graphic is taken from this document.
Back to top
Why was this tool developed
'Transforming Social Care' is a vast agenda of change presenting unprecedented challenges to leaders and staff in public services and everyone else involved. It requires the biggest changes in social care since the National Assistance Act 1948. The potential benefits, however, are equally huge as personalised services enable individuals to make meaningful choices and fulfil their potential.
Lively, brain-friendly tools bring learning and development events alive and get participants actively involved!
Whose Shoes? – Putting People First is a popular and powerful communication tool – and fun to play! It helps people move on from seeing the vision of personalisation to understanding what they need to do to implement it in practice.
Back to top
How was it developed?
Whose Shoes? - Putting People First was developed and tested through careful research using 'Transforming Social Care' and 'Putting People First' and other key documents such as the Demos report Making it personal and the CSIP's personalisation toolkit. It also reflects professional commentary, including debates in journals such as Community Care.
It was developed in collaboration with Coventry University’s Health Design and Technology Institute (HDTI) and the Design Hub.
Endorsed as good practice…
Testimonials - DVD
Many testimonials on our website from wide range of customers:
http://www.nutshellcomms.co.uk/SubPage/testimonials.aspx
Back to overview of Nutshell's Products & Services
___________________________________________________________________
The Whose Shoes? logo is subject to UK Trade Mark No. 2502651.
The Whose Shoes? board game is subject to UK Registered Design No. 4009563.